Service standard leaflets

Published: 04 April 2008

We have a number of leaflets outlining specific service standards. They are available to download below.

Please note that these leaflets are from BGVPHA - they will be revamped with the new name and logo during 2008.

What you can expect - our service pledge (374 KB)

Customer care standard (338 KB)

How to move home (360 KB)

Paying your rent (382 KB)

Major works to your home (324 KB)

Domestic violence (308 KB)

Harassment (297 KB)

Antisocial behaviour (353 KB)

Repairs and maintenance (332 KB)

Gas-safety checks (323 KB)

How to make a complaint (328 KB)

Aids and adaptations (366 KB)

Printable version